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Returns


RETURN POLICY

The Return policy usually begins on the day you receive your item. Returns are accepted with an RMA number within 15 days of receiving your items. You can easily obtain an RMA number by contacting our support team at 888-532-5523 or by emailing admin@shippingandsupport.com. Only unopened factory sealed products will be considered for return. Funds will be reimbursed back to the original form of payment used to purchase the product. We also offer store credits.

DEFECTIVE OR INCORRECT PRODUCT RECEIVED:

We will gladly accept the return products that are defective due to defects in manufacturing, or be an error by our shipping dept, within 15 days from the date of purchase.

Fulfillment mistakes made by our shipping department will also be accepted for return 15 days from the date of purchase with no restocking fee. Additionally our shipping dept will expedite another shipment to the original shipping address provided.


Shipping Terms:

Upon placing an order with us you will receive an Order conformation within 30 minutes to your email. If you do not receive this conformation check your junk mail or spam folder or sign into your account to confirm your order. This is especially important because, if you haven't received the order conformation email, you also will not receive the email with your shipment and tracking information.
 

Shipping Time:

Most orders ship the same day, daily cut off is 12PM, PST. Orders are not shipped on Saturday, Sunday or recognized holidays. We can not guarantee when an order will arrive. Consider any shipping or transit time offered to you by us as an estimate. Unfortunate circumstances out of our control can happen, such as weather.

We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. All orders ship in priority not by state.