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Contact Us

Here are some frequent questions that may provide an answer for you. If you do not find an answer here you can create a ticket with our support team at the email address below. In addition you may call us Monday to Friday 9am to 2pm 1-888-532-5523


Frequently Asked Questions:


Where do you ship from?
Packages will ship from our warehouse which is located closest to your city.


When will my package arrive?
All packages are shipped via priority of the service selected. Your package will arrive in the time frame selected. If you selected Priority your package will arrive within 4 business days. Business days are Monday to Friday. Orders placed on Friday will be shipped on Monday.


I need to change/cancel my order?
Unfortunately in this case our quick processing is not a good thing because the moment your order is placed it goes into shipping system and we are unable to change/cancel. 



I haven't received my Tracking number?
Check you Junk/spam folder in your email, sometimes they end up there. Did you enter a correct email? Did you receive your conformation? If not, then its a good chance you had entered the incorrect email. In this matter you will need to email us and let us know.



Do you have a phone number I can call?
In order to keep your costs down on these great prices, we need to keep our costs down. Therefore, we offer a direct link to our customer service dept via email. We all like to save money don't we?
If you have more concerns you are welcome to email us.


Email us directly at mail@shippingandsupport.com